What Attorneys Say
After Working With XPRTS
These are real engagements — real emails, real feedback reviews, and real outcomes from attorneys who worked with XPRTS-deployed staff. In their own words.
Recommendation Score
Carol Grant Law
When results are
typically first felt
Of reviewed clients
open to testimonial
Concerns raised
about support quality
What Changed Inside the Work
Each story below summarizes the feedback published on the current XPRTS testimonials page. It focuses on observable work rather than turning individual experiences into broad performance claims.
Attorney Blue
XPRTS Staff: Maricar · Intake Specialist
- Intake follow-up and lead re-engagement
The published feedback describes an intake specialist re-engaging older and recent leads, with one recent lead converting to a paying client during the same morning. The attorney’s first-week check-in reported immediate results and no requested adjustments at that point.
The page reports a lead from several years earlier being revived through follow-up.
A lead from the prior month converted to a paying client that morning.
The attorney reported that the placement was meeting expectations.
Editorial note: the live page uses “Dakota Blue” in the story heading and “Dana Blue” in the week-one attribution. Verify the correct first name before publishing.
Jeanette Mora, Esq.
Estate & Elder Law Counsel · XPRTS Staff: Jennifer
- Client service and operations support
Jeanette Mora’s week-one feedback describes Jennifer completing onboarding sessions, going live on the firm’s call tree, and beginning to handle client interactions. A separate check-in also described the placement as a meaningful addition to client service and operations.
The staff member was already handling inbound calls during the first week.
The published feedback says she had started handling client-attorney interactions.
The attorney linked the placement to improving systems and client experience.
Ohio Heritage Law
XPRTS Staff: Maricar
Legal Assistant
- WealthCounsel support
- Client matter drafting
- Training and feedback
“You’re doing a great job navigating WealthCounsel and drafting the client matters.”
The client said Maricar was doing a great job learning and navigating WealthCounsel.
The feedback specifically recognized her work drafting client matters.
The client noted that WealthCounsel takes time to learn, but said Maricar was learning fast.
Ongoing coaching
The client recorded additional feedback and tips on a matter to help clarify the workflow and build practice, while encouraging Maricar to stay in touch with questions.
Keyes Law Group
XPRTS Staff: Ivan
Client Success Manager (Sales)
- Lead conversion
- Client acquisition
- Sales follow-up
“Google close rate is up 7–8% since you started. Great job!”
The client reported that the Google close rate had increased by approximately 7–8% since Ivan started.
The shared performance screenshot displayed a 30.91% conversion rate, compared with 22.58% for the prior month.
A separate client email celebrated Ivan closing three new clients in a single day.
Client response
The follow-up email responding to that day’s results said, “3?! Woo hoo! Great work!” and reinforced the positive feedback around Ivan’s sales performance.
Von Dohlen Law
XPRTS Staff: Aaron
Billing Specialist & Admin Assistant
- Billing support
- Administrative assistance
- Operations support
“You’re doing great. I know it’s a lot.”
The Operations Manager directly told Aaron he was doing great in the role.
The message acknowledged that Aaron was managing a substantial amount of work.
Aaron’s placement combines billing-specialist responsibilities with administrative assistance.
Client-side acknowledgment
The feedback came from Robert Von Dohlen’s Operations Manager and reflects a positive check-in on Aaron’s performance and workload.
Structured Client Feedback
These ratings and comments are reproduced from the client feedback form shown in the source material.
Carol Grant Law
The review also marks operational impact as significantly improved and records no support-quality concerns.
Category Scores
Communication & Responsiveness
Outstanding
Proactiveness & Initiative
Outstanding
Professionalism
Outstanding
Reliability & Accuracy
Exceeds Expectations
No concerns recorded
in the formal support-quality review shown on the live page.
Open to testimonial
as recorded in the client-experience review.
Ivan Alvarez
Keyes Law Group · Christina Pittman
Category Scores
Communication & Responsiveness
Outstanding
Proactiveness & Initiative
Outstanding
Professionalism
Outstanding
Reliability & Accuracy
Outstanding
What is working particularly well?
“Our intake isn’t leaking as much as it was thanks to Ivan!”
What would you like to see improved?
Additional revenue.
Concerns about XPRTS support
No concerns.
Rosel Lee
AB Legal
“The customer service. Y’all are quick to assist when something is not working for us and it is helpful!”
Category Scores
Communication & Responsiveness
Outstanding
Proactiveness & Initiative
Meets Expectations
Professionalism
Outstanding
Reliability & Accuracy
Exceeds Expectations
What would you like to see improved?
“Rosel is wonderful and has done what we ask. There are things I would like to work on, but I will wait for her replacement.”
Concerns about XPRTS support
No concerns.
Maricar Pasagui
Ohio Heritage Law
“Good experience, qualified personnel; less than 10 just because I had to provide significant training”
Category Scores
Communication & Responsiveness
Outstanding
Proactiveness & Initiative
Outstanding
Professionalism
Outstanding
Reliability & Accuracy
Exceeds Expectations
What is working particularly well?
“Maricar is very responsive to feedback, is conscientious, and hardworking.”
What would you like to see improved?
“I’ve seen the same errors repeatedly, despite training and coaching”
Concerns about XPRTS support
No concerns.
Client Feedback Is Evidence, Not a Forecast
Testimonials can show what a specific engagement felt like and what changed during that engagement. They cannot predict how another firm will perform.
Staffing results depend on the role, the firm’s workflows, management, training, technology, caseload, and the work the person is asked to own.
Specific check-in feedback, role details, category scores, and operational observations published by XPRTS.
That every placement will produce the same timing, conversion, client-service, or operational result.
Evaluate the role, workflows, and operating environment before deciding whether staffing is the right intervention.
See how XPRTS approaches role design, SOPs, onboarding, supervision, and remote legal staffing.
XPRTS’s staffing model is built around defining the role and the operating system before placing a person into it.
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